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(Solved) Fix HP Printer “Features locked” problem

(Solved) Fix HP Printer “Features locked” problem

by | Aug 6, 2024 | HP Printer

If you’re encountering a message stating that “This feature has been locked by the person who set up the printer,” on your HP Printer then you have to follow the steps below to unlock the settings to proceed with connecting your HP printer to Wi-Fi again. Here are the steps to unlock the printer features:

Steps to Fix “This feature has been locked by the person who set up the printer”

There are only two ways to fix this problem one is to update the firmware and other is to reset the printer to factory default. So both the solutions are explained below.

Update Printer Firmware

If your HP Printer firmware is not up to date then you might see this “features locked” message on you printer screen. These steps will help you how to update the Hp Printer firmware.

HP Printer Features locked hp-printer-firware-update-steps-truebonzer
  • Make sure your printer is powered on and connected to the internet.
  • On the printer’s control panel, navigate to the “Setup” or “Settings” menu.
  • Look for “Printer Maintenance” or “Service” options.
  • Select “Firmware Update” or “Printer Update.”
  • Choose “Check for Updates” or a similar option.
  • If an update is available, follow the on-screen instructions to download and install it.

This will fix the problem for you, if not then follow the next step.

Factory Reset Instructions

Firstly, from the printer home screen press the return icon (not illuminated at this point) 3 times very quickly.  The screen will then change to show a single menu item “Support Menu” 

  1. Press “Support Menu” 
HP Printer Features locked reset-back-button-press-5-6-times
HP Printer Features locked select-support-menu

2. Use the up / down arrows to select “Resets Menu” & press OK. 

HP Printer Features locked go-to-information-tab
HP Printer Features locked select-reset-option

3. Most importantly, you can select from:  

Partial reset or Semi-full reset, 

4. If the issue persists, come back and select Semi-Full reset. 

HP Printer Features locked select-semi-full-reset

5. Atlast, Press OK when the required option is selected.   

In conclusion, It should reset the printer and resolve the issue “This feature has been locked by the person who set up the printer”. 

Note:- If you are still facing the problem with your printer then contact our printer support team for free diagnose and more technical help.

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