(Solved) How to fix HP Officejet Pro 9010 Series offline issue?

If you are using an HP Officejet Pro 9010 Series printer, you might also have faced this offline problem with the printer. However, as the technology is updating, problems are also changing with the printers. So the customer who is using this HP Officejet Pro 9010 printer are facing some problem with the wireless connection. Due to this HP Officejet pro 9010 series printer keeps going offline.

Why does my HP Officejet pro 9010 keeps going offline?

There is a straightforward reason behind this problem. If you have any loose connection between your devices, your HP Officejet pro 9010 shows you an Offline message. HP Officejet Pro 9010 printer uses a wireless connection between computer and router. So if you have changed your router password or your printer is connected to a different network, you will also face this problem. So in simple words, you must check all the connections for your wireless printer.

Steps to Fix HP Officejet Pro 9010 Series Printer Offline

  • Hard reboot your HP Officejet Pro 9010 series printer.
  • Go to wireless Settings>Wireless setup wizard.
  • Now Select the name of your wifi and enter the password for it.
  • Here your printer will connect to wifi again.
  • Open HP Smart and delete the old printer.
  • Now add a new printer in the HP Smart app.
  • It will bring your HP Officejet pro 9010 printers offline to online.

If you still face any problems with fixing this issue, you can contact HP Customer support for more help.


  • Leo Barnabas

    I replaced my wireless router yesterday, and now my hp 9010 printer is continually showing as offline.
    Any tips to reconnect would be greatly appreciated.

    • Emily

      Hi Leo
      If you have a new router, then you have to simply connect the HP Officejet 9010 printer to the new router. Coz your printer is picking up the old router IP address. And right now you have a new router. So do this thing and restart the printer. It will start printing. In case it doesn’t print then update the printer driver.

      • Amelia Davis

        Hi Emily
        I am also facing the same printer offline issue, but in my case, I have the same router and it is connected to the router. still, I am not able to print. If I print from my phone it prints fine but not with my laptop.

        Can you suggest what to do next?

        • Emily

          Hi Amelia
          If everything is connected properly in that case you have to check the driver of the printer. You can simply update the drivers and restart the printer. Coz due to the latest windows update driver doesn’t respond to the printer. In that case, we have to update them.

  • Anthony Lawman

    My printer now shows offline despite it being connected by USB all the time I have used it. Have cycled printer and computer, changed USB port on PC but still offline

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