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(Solved) How to fix “HP Smart App can’t find printer” problem?

(Solved) How to fix “HP Smart App can’t find printer” problem?

by | Nov 24, 2022 | HP Printer

Question:- Hi, I am using an HP Envy 6000 printer which is pretty new. However, I bought a new laptop, also an HP windows 11, and when I tried to add a printer in HP smart App, it said it could not find the printer. HP smart can’t detect my printer even though Windows 11 settings find it. Let me tell you; my printer is connected to the wifi properly because I can print from my iPhone. So I need to figure out how to fix HP smart app to recognize my HP printer.

Why wouldn’t HP Smart App find my printer?

The most common reason “why HP smart App not finding the printer” is improper Setup or loose Wireless connection between router and printer. You will always face this problem when changing your router, ISP, computer, or any buggy windows update. To completely fix this issue, you have to read this article at the end. Once you read the steps, I am sure you will never face this problem again.

How to check HP Smart printer is connected correctly with Wifi.

There are two ways to check the proper wireless connection between the printer and router.

  1. The wireless light on the printer should be Solid.
  2. Press the ( i ) button on the printer to check the IP address and printer status connected.

Troubleshooting Guide for HP Printer not found or listed in the HP Smart app

If your are using any of these connection with your HP printer and its not showing you in HP smart App for setup then you can click on the following setup method for troubleshooting.

Wi-Fi Connection Setup

In this step, we will check for any network-related issues with the Wireless printer. If your wireless printer is not connected properly with the network then the HP Smart app can not find your printer.

Now we will be performing the following tasks to fix this issue.

  1. Restart your printer, computer, or wi-fi router to clear cache memory.
  2. Reset Wireless settings on the HP Printer
    • Printers with a touchscreen control panel: On the control panel, open Setup>Network Setup> Restore Network Settings.
    • Printers without a touchscreen control panel: Use the control panel press and hold the Cancel and Wifi button for 5-6 sec.
  3. Make sure the Computer and printer are connected to the same network.
  4. Now open the HP Smart app again on the computer and Add the printer. This time you will find the printer in the HP Smart app in setup mode.

Wired network connection setup

If you are using a wired network connection or Ethernet cable with the HP printer and are not able to detect the printer in the HP smart app, then follow these steps in order.

  1. Disconnect the Ethernet cable from the back of the router and the printer. Check if the Ethernet cable is damaged or not. If damaged please replace it with new one.
  2. Reconnect the Ethernet cable to a different LAN port on the router, and then connect it to the Printer port. Check the Ethernet port lights on the printer. If you see green and orange lights on the port that means the connection is established.
  3. Now find the IP address of the Printer using the Control panel.
    • Printers with a touchscreen control panel: Open the Wireless Summary or Network Settings to find the IP address.
    • Printers without a touchscreen control panel: Press the Information button to print the Network Report, and then find the IP address on the printout.
  4. Reinstall the HP Smart app from your app store, and then add the printer manually using your printer IP Address again.

USB connection setup (Windows 10 or 11)

If your USB printer is not found by the HP Smart app, make sure Windows is up to date, check for USB connection issues, and then reinstall the app.

  • Check for Windows update: Install the latest update on your Windows computer. This will help to update any pending drives or settings on the computer.
  • Check USB connection: If your printer is connected with a USB cable then check the cable thoroughly for any damage. Find any damage please change the USB cable for a better connection.
  • Reinstall HP Smart App: Go to Windows Settings>Apps>HP Smart and click on the advanced option to reset or reinstall the HP Smart App.
  • Now try to add the printer again in the HP smart app this will fix the issue.

USB connection setup (macOS)

If your printer is USB-connected, the HP Smart app will not find it – ensure macOS is up-to-date, USB connection is established, and then reinstall the app.

Steps to fix HP Smart Cannot find the printer.

You need to follow the steps one by one, in the same way, explained below, to fix the issue.

  1. Firstly, Reset the HP Printer by unplugging the power code at its back.
  2. Go to Settings> Apps> Apps and Features and search for HP Smart on a windows computer.
  3. Click on three dots and select Advanced options.
  4. Click on Reset; this will reset the HP smart App.
  5.  Secondly, Press and hold the Wireless button for 15 sec on the printer.
  6.  Now open the HP Smart app on the computer.
  7.  Click on Add Printer.
  8.  Now HP smart will detect your printer.
  9.  Select your printer and click Setup.

Note:- If you still face the problem with HP smart App, please update the printer drivers or contact HP support for more help.

Also Read:-

(Solved) Where to find WPS Pin on my HP Printer?

(Solved) Where to find WPS Pin on my HP Printer?

by | Nov 14, 2022 | HP Printer

Question:- Hi, I have an HP Officejet 8020 printer, and I want to connect the Printer wirelessly to my Windows 10 computer. However, it always asks for a WPS pin for my HP 8020 printer when I do so. And I need to figure out where I find this pin. Although, I checked the manual and setup instructions but couldn’t find them. Please share if anyone knows where this WPS pin is on my HP Printer.

What is WPS Pin for a printer?

WPS (WiFi Protected Setup) Pin is an 8-digit unique code generated by a printer to connect wirelessly with the router or any other device at your place. All wireless printers follow this WPS Pin technology. WPS is the safest way to connect the Printer to your router and Computer because it will protect your Printer from third-party users like your neighbors.

In some latest HP Printers WPS pin is located at the back of the Printer. There is a sticker where you will find this 8-digit WPS pin code to connect the Printer wirelessly.

However, you still have to find the WPS Pin from the Printer’s Control panel in some HP Printers. 

Where to find WPS Pin on HP Printer?

You must follow these steps to generate the WPS Pin for the HP Printer.

  • On the HP Printer control panel, press the wireless button.
  • Go to Settings and tap on WiFi-protected setup.
  • Next, select the option, WPS Pin.
  • It will generate the 8-digit WPS Pin code for your Printer.

Connect an HP Printer using WPS Pin

Quickly connect an HP printer to your WiFi network using the (WiFi Protected Setup) WPS Pin method. You do not need the WiFi password to connect the Printer using WPS.

  1. Firstly, open the control panel of the Printer.
  2. Press the wireless button and go to the settings option.
  3. Now go to Network Setup.
  4. Select the option Wireless Settings.
  5. Now choose the option WiFi Protected Setup.
  6. Click on the PIN option.
  7. It will generate the 8-digit WPS Pin on your HP Printer screen.
  8. Go to the Settings option on the Windows computer.
  9. Select Settings>Devices>Printers & Scanners>Add Device.
  10. Now Enter the WPS Pin on the prompted screen.
  11. Finally, it’s done, your HP Printer is connected to the Computer Wirelessly.

Also Read:-

(Solved) How to fix HP Deskjet Plus 4100 Series offline issue?

(Solved) How to fix HP Deskjet Plus 4100 Series offline issue?

by | Nov 14, 2022 | HP Printer

You want to print a document from your Windows 10 or 11 computer, but your Deskjet 4100 printer says it’s offline. However, you are not the only one facing this issue; other users face similar problems. It occurs when the printer is facing a problem with the connection or printer drivers are outdated. Read the article thoroughly to learn how to fix HP Deskjet 4100 offline issue.

Why does my HP Deskjet Plus 4100 series say offline?

The problem usually occurs due to HP Deskjet 4100 drivers or Wi-Fi connection issues. In addition to this, there are other reasons also for the problem. So check them one by one before going to the next step.

  • Check HP printer is set to default.
  • Install the latest printer driver.
  • Update printer Firmware.
  • Update Windows to the newest version.
  • Check loose USB or Wireless connection.

Fix for HP Deskjet 4100 Series Offline Printer Error

Below, we explain step-by-step troubleshooting to fix the offline printer error. 

  1. Hard reboot your HP Deskjet 4100 series printer.
  2. Delete old HP printers from HP Smart App.
  3. Press and Hold the Wi-Fi button on the printer for 15 sec.
  4. Open HP Smart and click on Add Printer.
  5. Select HP Deskjet 4100 printer for setup.
  6. Follow the steps on the HP smart app.
  7. Congrats, the printer is connected again to the Wi-Fi, and it’s online.
  8.  It will bring your HP Deskjet Plus 4100 printer offline to online.

Note:- If your printer still shows you an offline message, contact HP Printer support for more help.

Also Read:-

(Solved) How to fix HP Officejet Pro 9010 Series offline issue?

(Solved) How to fix HP Officejet Pro 9010 Series offline issue?

by | Jun 13, 2022 | HP Printer

If you are using an HP Officejet Pro 9010 Series printer, you might also have faced this offline problem with the printer. However, as the technology is updating, problems are also changing with the printers. So the customer who is using this HP Officejet Pro 9010 printer are facing some problem with the wireless connection. Due to this HP Officejet pro 9010 series printer keeps going offline.

Why does my HP Officejet 9010 keeps going offline?

There is a straightforward reason behind this problem. If you have any loose connection between your devices, your HP 9010 printer shows you an Offline message. HP Officejet Pro 9010 printer uses a wireless connection between computer and router. So if you have changed your router password or your printer is connected to a different network, you will also face this problem. So in simple words, you must check all the connections for your wireless printer.

Steps to Fix HP Officejet Pro 9010 Series Printer Offline

  • Hard reboot your HP Officejet Pro 9010 series printer.
  • Go to wireless Settings>Wireless setup wizard.
  • Now Select the name of your wifi and enter the password for it.
  • Here your printer will connect to wifi again.
  • Open HP Smart and delete the old printer.
  • Now add a new printer in the HP Smart app.
  • It will bring your HP 9010 printers offline to online.

If you still face any problems with fixing this issue, you can contact HP Customer support for more help.

Also Read:- How to fix HP Deskjet 4100e series printer offline?