At Truebonzer, we strive to ensure your complete satisfaction with our products and services. In the unfortunate event that you are not entirely happy with your purchase, our refund policy is designed to offer you peace of mind.
1. Eligibility for Refund:
- To be eligible for a refund, your item must be unused and in the same condition as received. It must also be in the original packaging.
2. Time Frame:
- Our refund policy extends for 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund.
3. Refund Process:
- To initiate a refund, please contact our customer service team at email@example.com with your order number and a detailed explanation of the reason for the refund. We may request additional information or evidence to process your request promptly.
4. Refund Method:
- Once your request is approved, the refund will be processed to your original method of payment. Please allow 45 days for the refund to be reflected in your account.
5. Non-Refundable Items:
- Certain items are exempt from being refunded, including downloadable software, gift cards, and personalized/customized products. These items are clearly marked as non-refundable during the purchase process.
6. Shipping Costs:
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
7. Damaged or Defective Items:
- In the case of damaged or defective items, please provide photographic evidence within [number of days] days of receiving the product. We will assess the situation and arrange for a replacement or refund as applicable.
8. Changes to Refund Policy:
- Truebonzer.com reserves the right to modify or amend this refund policy at any time. Any changes will be effective immediately upon posting on our website.
Your satisfaction is our priority, and we appreciate your trust in Truebonzer. If you have any questions or concerns, please don’t hesitate to contact our customer service team for assistance.