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(Solved) How to fix “HP Smart App can’t find printer” problem?

(Solved) How to fix “HP Smart App can’t find printer” problem?

Question:- Hi, I am using an HP Envy 6000 printer which is pretty new. However, I bought a new laptop, also an HP windows 11, and when I tried to add a printer in HP smart App, it said it could not find the printer. HP smart can’t detect my printer even though Windows 11 settings find it. Let me tell you; my printer is connected to the wifi properly because I can print from my iPhone. So I need to figure out how to fix HP smart app to recognize my HP printer.

Why wouldn’t HP Smart App find my printer?

The most common reason “why HP smart App not finding the printer” is improper Setup or loose Wireless connection between router and printer. You will always face this problem when changing your router, ISP, computer, or any buggy windows update. To completely fix this issue, you have to read this article at the end. Once you read the steps, I am sure you will never face this problem again.

How to check HP Smart printer is connected correctly with Wifi.

There are two ways to check the proper wireless connection between the printer and router.

  1. The wireless light on the printer should be Solid.
  2. Press the ( i ) button on the printer to check the IP address and printer status connected.

Troubleshooting Guide for HP Printer not found or listed in the HP Smart app

If your are using any of these connection with your HP printer and its not showing you in HP smart App for setup then you can click on the following setup method for troubleshooting.

Wi-Fi Connection Setup

In this step, we will check for any network-related issues with the Wireless printer. If your wireless printer is not connected properly with the network then the HP Smart app can not find your printer.

Now we will be performing the following tasks to fix this issue.

  1. Restart your printer, computer, or wi-fi router to clear cache memory.
  2. Reset Wireless settings on the HP Printer
    • Printers with a touchscreen control panel: On the control panel, open Setup>Network Setup> Restore Network Settings.
    • Printers without a touchscreen control panel: Use the control panel press and hold the Cancel and Wifi button for 5-6 sec.
  3. Make sure the Computer and printer are connected to the same network.
  4. Now open the HP Smart app again on the computer and Add the printer. This time you will find the printer in the HP Smart app in setup mode.

Wired network connection setup

If you are using a wired network connection or Ethernet cable with the HP printer and are not able to detect the printer in the HP smart app, then follow these steps in order.

  1. Disconnect the Ethernet cable from the back of the router and the printer. Check if the Ethernet cable is damaged or not. If damaged please replace it with new one.
  2. Reconnect the Ethernet cable to a different LAN port on the router, and then connect it to the Printer port. Check the Ethernet port lights on the printer. If you see green and orange lights on the port that means the connection is established.
  3. Now find the IP address of the Printer using the Control panel.
    • Printers with a touchscreen control panel: Open the Wireless Summary or Network Settings to find the IP address.
    • Printers without a touchscreen control panel: Press the Information button to print the Network Report, and then find the IP address on the printout.
  4. Reinstall the HP Smart app from your app store, and then add the printer manually using your printer IP Address again.

USB connection setup (Windows 10 or 11)

If your USB printer is not found by the HP Smart app, make sure Windows is up to date, check for USB connection issues, and then reinstall the app.

  • Check for Windows update: Install the latest update on your Windows computer. This will help to update any pending drives or settings on the computer.
  • Check USB connection: If your printer is connected with a USB cable then check the cable thoroughly for any damage. Find any damage please change the USB cable for a better connection.
  • Reinstall HP Smart App: Go to Windows Settings>Apps>HP Smart and click on the advanced option to reset or reinstall the HP Smart App.
  • Now try to add the printer again in the HP smart app this will fix the issue.

USB connection setup (macOS)

If your printer is USB-connected, the HP Smart app will not find it – ensure macOS is up-to-date, USB connection is established, and then reinstall the app.

Steps to fix HP Smart Cannot find the printer.

You need to follow the steps one by one, in the same way, explained below, to fix the issue.

  1. Firstly, Reset the HP Printer by unplugging the power code at its back.
  2. Go to SettingsAppsApps and Features and search for HP Smart on a windows computer.
  3. Click on three dots and select Advanced options.
  4. Click on Reset; this will reset the HP smart App.
  5.  Secondly, Press and hold the Wireless button for 15 sec on the printer.
  6.  Now open the HP Smart app on the computer.
  7.  Click on Add Printer.
  8.  Now HP smart will detect your printer.
  9.  Select your printer and click Setup.

Note:- If you still face the problem with HP smart App, please update the printer drivers or contact HP support for more help.

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